Nice CXone In Action

NICE CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.

CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Journey Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

CLICK HERE to learn more

Nice CXOne & Omni-channel Routing

Nice CXone helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based CX solutions including call center ACD, advanced call routing, self-service IVR, speech analytics, AI and agent optimization solutions.

Nice CXone is a feature-rich over-the-top omni-channel contact center solution that works independent of whatever phone solution you are using today.



Live Agents VS. Self-Service Chatbots using AI

Nice's NIVA
Bringing People & Robots together

An integrated automation platform that brings people and robots together, NEVA combines the best of attended automation with the efficiencies of unattended RPA, including all the required components of a successful automation delivery for your business, employees and customers.

Amelia is the market-leading Conversational AI Agent

Users communicate with her in natural language, over any channel, to resolve support issues and process requests.

Click on the Interview Amelia link and interview Amelia for a job for Customer Care, Network Administrator, IT Service Desk Agent, & HR Coordinator.

She can be hired for jobs and tasks in any industry, and delivers superior digital services.

Nice CXOne WHITE PAPER
"How AI Elevates Self-Service to
Resolve Customers’ Needs at Pace and Scale"