8x8 Contact Center
8x8 offers a complete, all-in-one cloud-based solution for BOTH UCaaS & CCaaS in a single, easy to manage cloud platform.
Complete solution that takes UCaaS - video, IM, & presence - and adds CCaaS - omni-channel with E-mail, Business SMS, Webchat, Social Media Integration.
Also available is Call Recording with Screen Capture, Speech Analytics, AI, Quality Management, and Workforce Optimization.
8x8's New AI-Driven Platform
March 10, 2023. 8x8, a leading integrated cloud communications platform provider, today announced new AI-driven enhancements that transform business and contact center performance through enhanced customer experiences.
The new capabilities include 8x8 Intelligent Customer Assistant and 8x8 Supervisor Workspace for 8x8 Contact Center as well as a platform-wide integration with OpenAI.
By infusing deeper AI/ML, natural language understanding models, and performance capabilities into 8x8 Contact Center, and across the 8x8 XCaaS™ integrated cloud communications and contact center platform, 8x8 enables customer-obsessed organizations to build exceptional customer journeys, enhance team productivity, and empower leaders with advanced real-time insights.