8x8 Contact Center

8x8 offers a complete, all-in-one cloud-based solution for BOTH UCaaS & CCaaS in a single, easy to manage cloud platform.

Complete solution that takes UCaaS - video, IM, & presence - and adds CCaaS - omni-channel with E-mail, Business SMS, Webchat, Social Media Integration.

Also available is Call Recording with Screen Capture, Speech Analytics, AI, Quality Management, and Workforce Optimization.