Brookside Consulting Company Story
In January of 2002, Mike Dance was laid off after 19 years with a nationwide telecommunications company.
Within one hour of getting the news, he started a new company (named after his street) called Brookside Technology Partners, Inc.
The original mission was to sell, service, and support Nortel - and later Mitel - premise-based solutions to all sizes of clients along with network services from Grande, AT&T, & Time Warner Cable (Spectrum).
Today we help our clients find the best deal on cloud-based solutions from Gartner Magic Quadrant for voice & video providers (UCaaS) and contact center providers (CCaaS) as well as managed network services (SD WAN).
THE BEST POSSIBLE CUSTOMER & EMPLOYEE EXPERIENCE
Customers today want to communicate and collaborate on the channel of their choice including phone, video, email, text (SMS), self-service chatbots, and social media.
Employees need integration to key business apps like Salesforce, Microsoft Teams, HubSpot, and NetSuite that provide screen pops and synchronization of data.
YOU HAVE BETTER THINGS TO DO
Why waste your time meeting with multiple vendors when Brookside Consulting works with ALL of them and will do all that work for FREE?
Not all cloud-based solutions are the same and it can be very confusing since most of them only sell their own solution and don't really know the industry.
We have decades of experience, know the industry and can be a single point of contact from solution design and vendor selection to contracts and will manage the implementation for you.
WE SAVE YOU MONEY
In most cases we are able to reduce the cost per user by 50-70% by moving voice, video, and contact center applications to the cloud.