What is Contact Center as a Service (CCaaS)?

Cloud-based software for contact centers that provides omni-channel capabilities to allow customers to choose the digital channel they choose from Voice, E-mail, Self-service Chatbots, chat from your website, SMS, and social media integration with all the major global platforms - all from a single interface. 

Most solutions have call recording with screen capture, speech analytics using AI, and Chatbots that offer self-service capabilities with customer journey analytics on every customer and employee interaction.

Brookside Consulting has access to complete cloud-based contact center solutions from all of the Gartner Magic Quadrant CCaaS providers.

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