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Gartner's Magic Quadrant white papers give you the good, the bad, & the ugly. 

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Unified Communications as a Service (UCaaS)
White Paper

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Contact Center as a Service (CCaaS)
White Paper

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Video Conferencing as a Service (VCaaS)
White Paper

Magic Quadrants help you:

1) Get quickly educated about a market’s competing technology providers and their ability to deliver on what end users require today and in the future. 
2) Understand how a market’s technology providers are competitively positioned and the strategies they are using to compete for end-user business. 
3) Compare a technology provider’s strengths and challenges with your specific needs.

Gartner's MQ Website

How do I use a Gartner Magic Quadrant?

Use a Gartner Magic Quadrant as a first step to understanding the technology providers you might consider for a specific investment opportunity.
Keep in mind that focusing on the leaders’ quadrant isn’t always the best course of action.
There are good reasons to consider market challengers.
And a niche player may support your needs better than a market leader.
It all depends on how the provider aligns with your business goals.

Gartner's MQ FAQ