WHAT IS ZoomOne?
Zoom One is a unified communications product from Zoom Video Communications that bundles multiple Zoom collaboration tools into one package with the idea to give individuals and businesses a single integrated platform for all core communication needs — including video meetings, chat, phone, whiteboards, and more — under one subscription and contract.
📌 What Zoom One Includes. Zoom One combines several features of the Zoom ecosystem that used to be licensed individually:
Meetings & video conferencing – host and join virtual meetings and webinars.
Persistent chat – instant messaging across teams and channels.
Zoom Phone – cloud phone system for voice calls.
Zoom Whiteboard – collaborative digital whiteboarding.
Content sharing & collaboration tools within one unified app experience.
🎯 Why It Matters. Rather than having separate Zoom plans for phone, meetings, and other capabilities, Zoom One simplifies the product lineup so customers can purchase a comprehensive communications platform — often at more attractive bundled pricing — and manage it under a single billing and admin experience.
ONE platform for phone, video meetings, chat, & contact center.
ZoomPhone streamlines video collaboration & voice communications through a single platform to deliver secure, high quality voice & video on any device, anywhere.
Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps.
Perfect for people already using Zoom.
Direct Routing for the Best Possible User Experience (UX)
Unified Communication & Collaboration Platform
📌 Zoom has grown far beyond its original video-meeting roots and is now a full-stack communication, collaboration, and AI-enabled productivity platform.
🧠 AI-Driven Collaboration & Productivity
AI Companion 3.0
Zoom’s most recent major innovation is its AI Companion — an agentic artificial intelligence assistant that goes beyond summarizing to automate tasks and provide deep contextual insights from meetings, calls, chats, calendars, and documents. It can:
Synthesize internal and external information for users
Generate meeting summaries, follow-ups, and notes
Help schedule meetings or manage admin work
Integrate across
Zoom apps and (in some features) third-party platforms like Teams and Google Meet (expanding interoperability)
Zoom Workplace
Zoom now positions Workplace as a central hub for meetings, team chat, phone, documents, whiteboards, and shared content — all enhanced with AI to boost productivity and collaboration.
📹 Core Communication Platforms
Zoom Meetings
High-quality video conferencing with simplified navigation and enhanced in-meeting AI features
Larger participant capacity add-ons (up to 5,000 seats)
Live, AI-generated meeting summaries and insights
Zoom Team Chat
Persistent messaging with unified search across chats, files, threads
Redesigned for consistency across web, desktop, and mobile
AI-enhanced composition and reply tools
Zoom Phone
Full cloud telephony with voicemail summaries, auto task creation from calls, and integration into Zoom Tasks
Push-to-Talk and other enhancements make it more competitive with enterprise telephony systems
☎️ Zoom Contact Center
This is Zoom’s omni-channel customer engagement and contact center solution — unifying voice, chat, SMS, video, and email interactions. It’s designed to:
Maintain customer context across channels
Use AI (AI Expert Assist) for faster agent support and insights
Integrate with CRM and business data for richer experiences
Include Zoom Virtual Agent for automated customer handling
🎤 Zoom Events & Webinars
Zoom continues to support large-scale digital events with production studio quality tools, AI-powered attendee summaries, and features that improve event creation and broadcast experience — especially valuable for marketing, training, and global broadcasts.
🧩 Interoperability & Extensibility
Zoom has deep integration support across platforms and standards:
Zoom Rooms & meeting interoperability (join Teams, WebEx, SIP/H.323 systems)
APIs for real-time media data (Zoom Webinars RTMS)
Cross-platform plug-ins and ecosystem integrations for productivity and analytics
🚀 What’s New / Key Trends in 2025–2026
🪄 AI Companion Expansion
Moves from passive summaries to agentic AI that can act on user goals
Expanded across Zoom services (Workplace, Phone, Chat, Docs)
Customizable for organization-specific tasks and workflows
📈 Platform Consolidation
Zoom is pushing its Workplace platform as the unified interface where users access meetings, collaboration, telephony, chat, documents, and analytics — all informed by AI context.
📡 Developer / API Enhancements
Zoom continues to open real-time media streams and AI data via APIs — enabling richer integrations with learning tools, analytics dashboards, and custom applications.
🧠 Summary
Today’s Zoom is not just a meeting tool — it’s a unified communication and AI-accelerated collaboration suite that spans:
✅ Meetings & webinars
✅ Team chat & content sharing
✅ Cloud telephony (Zoom Phone)
✅ Omni-channel contact center
✅ Intelligent task and meeting automation (AI Companion)
Interoperability across tools and hardware
The focus is on productivity, context-aware AI, and integration, turning Zoom into a single hub for workplace communications and collaboration in hybrid-first organizations
Conversational AI for your Self-Service Chatbots
Virginia Tech Moving Voice from Avaya to Zoom
Virginia Tech, formally Virginia Polytechnic Institute and State University, is a public land-grant research university with its main campus in Blacksburg, Virginia.
Marking the 10 year anniversary of Virginia Tech’s current telephone system, the university initiated an investigation for the next generation solution with a focus on Unified Communications for the university community.
The goal is to take the university forward with a flexible solution that meets current and future objectives. As the existing system is approaching end of life, a replacement solution is needed that will provide more agility, self service, and automation.
To meet these needs, Virginia Tech recently finalized an agreement with Zoom to use their Phone and Call Center solution Zoom One to replace the current Avaya telephone system.
Zoom One adds ZoomPhone which adds several interesting features and capabilities that will allow users to extend their use of Zoom as a meeting and video conferencing application towards a more comprehensive, all-in-one communications solution.
The project to transition services to the new platform is currently in the planning and design phase with migration activities starting this spring with the complete changeover is expected to take 18-24 months.
Network Infrastructure & Services (NI&S), a unit of the Division of Information Technology, will work individually with departments to coordinate details of the migration and develop cutover schedules to help minimize the disruption to departmental activities.
Zoom Phone Local Survivability (ZPLS) Software
The move to cloud-based phone systems has had tremendous benefits for organizations because it takes away the cost and complexity involved in managing PBXs and proprietary business phones.
On the downside, though, it leaves businesses exposed if they lose connectivity to the cloud. For some this won’t be a big deal because they can either wait for the connection to restored or turn to their mobiles but for mission critical organizations such as schools, hospitals and governments, calling can’t be disrupted.
In addition, mobile isn’t an elegant answer for most enterprises with few workers keeping contact details of colleagues in their personal mobile devices.
To address this challenge, Zoom Phone, which now has sold more than four million seats, has developed Zoom Phone Local Survivability (ZPLS) software.
The system is a simplified version of Zoom Phone call control that runs either on-site or in a local data center and can be used if the Zoom Phone cloud becomes unavailable.
The system runs on a virtual machine so it can be easily deployed on various computer platforms, allowing flexibility and simplicity.
ZPLS is only there to address impacts to Zoom Phone cloud access and during normal operations it is inactive but if there is an issue Zoom Phone clients and ZPLS-enabled devices enter survivability mode and register to the local module.
This enables users to access the Zoom directory for internal calls and the ZPLS software works with a Ribbon session border controller (SBC) to route external calls to the PSTN. This happens either via a local SIP trunk or a local analogue line. Similarly, incoming calls are routed via the Ribbon SBC to the ZPLS.
“The ZPLS software can stay in survivability mode for up to 30 days, during which directory-based calling, transfer, ad-hoc conferencing, and other key phone service capabilities are maintained,” explains Greg Zweig, the Director of Solutions Marketing at Ribbon. “When normal services are restored, the clients and devices automatically re-register back to the Zoom Phone cloud.”
Turbocharging Teams
ZPLS relies on the capabilities of Ribbon SBC platforms and the companies collaborated to test the ZPLS software with multiple Ribbon hardware and software SBC models.
The software works with Ribbon’s SBC, SWe, SBC 5400, SBC SWe Edge, SBC 2000 and SBC 1000 with no additional licenses require to deploy ZPLS on Ribbon SBCs. This choice is enabled because ZPLS runs in a virtual machine environment.
In addition, because Zoom Phone already uses Ribbon SBCs in the core of its networking, joint testing was facilitated and could focus on ensuring the combined solution is well understood and documented in a configuration guide.
“ZPLS offers robust capabilities in survivability mode, including directory-based calling and group features like conference call and call park,” adds Zweig. “This makes ZPLS a practical solution for extended use in the event that disaster strikes. Its thoughtful design should enable many more organizations to move all their communications to the cloud.”
CONTACT INFO