Unified Communications
as a Service (UCaaS)
The best possible User eXperience (UX)

Latest Gartner 2023 Magic Quadrant on UCaaS

Unified Communications as a Service (UCaaS)

What to look for in a UCaaS Provider 

When choosing the best Unified Communications as a Service (UCaaS) provider for your business, there are several factors to consider to ensure that you get the best value for your investment.

Here are some key things to look for in a UCaaS provider:

1. Features: The best UCaaS providers offer a wide range of features to help you enhance collaboration and communication across your organization. Look for providers that offer features such as video conferencing, instant messaging, file sharing, and team collaboration tools.

2. Reliability: A reliable UCaaS provider ensures that your communication services are available when you need them. Look for providers that offer a guaranteed uptime and have a track record of reliable service.

3. Security: UCaaS solutions involve the transfer of sensitive data, so security should be a top priority. Look for providers that offer robust security measures such as encryption, authentication, and data backup.

4. Scalability: Your UCaaS provider should be able to scale with your business as it grows. Look for providers that offer flexible pricing plans and can accommodate the changing needs of your organization.

5. Integration:
Look for UCaaS providers that offer seamless integration with other business applications such as customer relationship management (CRM) systems, enterprise resource planning (ERP) software, and project management tools.

6. Support:
A good UCaaS provider should offer reliable customer support to help you resolve any issues that may arise. Look for providers that offer 24/7 support and have a reputation for excellent customer service.

7. Cost: Finally, consider the cost of the UCaaS provider. Look for providers that offer flexible pricing plans that fit your budget, and consider the value that each provider offers in terms of features, reliability, security, scalability, integration, and support.

Premise-based PBX VS. Moving to the CLOUD

Integration to Major Providers & Applications

The latest in SIP Phones

Today's workers use their mobile phones and apps and that trend will continue with everyone moving to the cloud.

Some users will still require a desktop hardware-based phone to meet their needs.

Check out all the multiple options for desktop/hardware phones as well as wireless and cordless phones, conference room speakerphones, and even headsets.

Brookside Cloud Consulting has the experience to help you get the best deal on the right solution - including hardware and cordless SIP phones.

AI Contact Center

Change the way you support customers.

Dialpad Ai Contact Center is equipped with features that improve your agent productivity and enhance your customer experience.


Zoom One packages chat, phone, whiteboard, meetings, and other solutions to provide your teams with multiple ways to connect and collaborate, all from one unified platform. And it integrates with most business software with clicks - not code. 

Zoom UCaaS
Zoom CCaaS

Business Software Integration 
Integration to most CRM's with clicks - not code
Custom integration to your proprietary databases