NiCE Acquires Cognigy - Advancing the Leading CX AI Platform
to Accelerate AI-First Customer Experience
Company Overview
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Their purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution.
Trusted by organizations throughout 150+ countries worldwide,
NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Company Overview
Cognigy is transforming the customer service industry with its leading advanced AI Agent platform for enterprise contact centers.
Its award-winning solution, Cognigy AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel.
By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Over 1,000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center.
Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota.
Nice CXone In Action
NICE CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.
CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Journey Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Nice CXOne & Omni-channel Routing
Nice CXone helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based CX solutions including call center ACD, advanced call routing, self-service IVR, speech analytics, AI and agent optimization solutions.
Nice CXone is a feature-rich over-the-top omni-channel contact center solution that works independent of whatever phone solution you are using today.