VOICE, DATA, & SECURITY
for BUSINESS, EDUCATION, & GOVERNMENT
Phones, chat, video collaboration - UCaaS - and the best possible user experience
CCaaS - Omnichannel with AI - delivers the best possible customer experience (CX)
Fast, secure, and reliable high speed fiber for Internet & the Internet of Things (IoT)
YOUR TRUSTED IoT, AT, & CX TECHNOLOGY PARTNER
Brookside provides FREE vendor-agnostic expertise to help you find the right cloud-based IoT, AI, and/or CX solutions. We have decades of experience with voice, data, and security for business, education, and government and access to ALL of the major providers and carriers.
Business Solutions: Serving enterprises with multiple cloud-based services (like UCaaS and CCaaS), network cybersecurity including ransomware, AI-driven customer experience (CX) enhancements, and collaboration tools such as Microsoft Teams including VoIP, fiber internet, payment processing and POS (point-of-sale) systems.
Education Solutions: Providing comprehensive cloud-based solutions for educational institutions, enhancing safety (like Alyssa's Law compliance for panic alarms), security (facial, weapon, and license plate detection), and educational technology integration.
Government Solutions: Tailored technology solutions meeting the unique needs of federal, state, and local government agencies including compliance with regulatory standards such as FCC NG9-1-1 laws and other legislative requirements.
Brookside Cloud Consulting is vendor agnostic and leverages almost 40 years of industry experience to design robust, secure, and innovative technology solutions that meet the specific needs and challenges of all sizes of business, education and government agencies.
Brookside's goal is the help their clients design and implement the best customer and user experience for their business, government, or school and make sure your employees are safe at work.
AREAS OF EXPERTISE
Voice, Chat, SMS, Video & Presence
Unified Communications (UCaaS)
Business Continuity with SD WAN & Fiber
Omnichannel Contact Center (CCaaS)
Artificial Intelligence (AI)
Customer eXperience (CX)
Customer Journey Analytics
Call Recording & Speech Analytic
Emergency Management & Smart Badges
Mass Notification & Panic Buttons
Next Gen 911 Compliancy
Cybersecurity & Ransomware
CC Payment Processing & POS
Protect your agencies with cloud-based IoT solutions for voice, data, and network & office security.
Kari’s Law, RAY BAUM’s Act, and Alyssa's law to check for compliance
Bi-directional communication between your municipal facilities and local public safety
Enhanced Situational Awareness during an emergency to connect ALL parties
Integrated safety technologies that would be used during an emergency to save lives
Mass notification capabilities for emergencies and non-emergencies
Interactive floorplans for clear notifications of emergencies
Radio Integration – Broadcast to any radio, listen & broadcast on PBX phones, radio monitor from 911inform console or app
Environmental
Notification – Configurable notification system for mold growth, disease spread, occupancy counting, increased energy efficiency, and environmental sensing.
Top Microsoft Teams Contact Center Solutions for 2024
Contact Information
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