Elevate School & Public Safety with
In emergencies, every second counts. 911Inform is an advanced emergency management platform that connects your school directly to 911 PSAPs (Public Safety Answering Points) within seconds, providing real-time information and control to both school administrators and first responders.
Rapid Response, Seamless Integration
- Instant Activation: Automatically triggers in just over one second when a 911 call is made, ensuring immediate emergency awareness.
- Real-Time Visibility: Authorized personnel, including law enforcement, can access live camera feeds and control door locks remotely via patrol car systems or smartphones.
- Advanced Security Options: Enhance safety with features like facial recognition, license plate readers, and visible weapons scanning.
- Complete System Integration: Unifies existing school systems, including video surveillance, door access, phones, and paging, into a single, responsive platform.
Trusted, Compliant, and Easy to Use
- Comprehensive Training: Users receive in-depth training to ensure they can effectively manage emergencies.
- Privacy and Compliance: Designed with strict data privacy standards to protect student and staff information.
Transforming School Safety
With 911Inform, schools are better prepared for any emergency, responding faster and more effectively while keeping students, staff, and law enforcement informed and connected. Ensure your school’s safety with the most advanced emergency management solution available.
EMERGENCY MANAGEMENT & MASS NOTIFICATIONS
911inform is the only notification & emergency management solution that is co-located within the 911 Public Safety Answering Points (PSAP) to provide accurate location information of all 911 mobile calls.
911Inform provides an interactive map with bi-directional access to the existing security systems including doors, security cameras, and lights along with facial, weapon, & license plate recognition, gunfire detection, panic buttons, mass notification, and Next Gen 911 Compliancy.
Only 911 INFORM delivers accurate location information for 911 calls - including calls from cell phones - to your key personnel, the 911 Public Service Answering Position (PSAP) and first responders.
Discover Alyssa's Law Compliant solutions designed to enhance safety and security in schools and public buildings.
New innovative technology ensures seamless communication during emergencies, providing educators, students, and parents peace of mind.
This important technology allows schools to respond to critical situations swiftly, enabling faster emergency response times, because in an emergency, seconds matter.
Explore the comprehensive suite of solutions today and confidently safeguard your school community.
The FCC says improving location accuracy could save approximately 10,000 lives a year.
SCHOOL SAFETY RELATED GRANT PROGRAMS FOR ALL SCHOOLS
te On June 28, 2022, Governor Greg Abbott, Lieutenant Governor Dan Patrick, Speaker Dade Phelan, Senate Finance Committee Chair Joan Huffman, and House Appropriations Chair Dr. Greg Bonnen announced $17.1 million in funding to TEA to distribute to school districts to purchase silent panic alert technology (SPAT).
On October 27, 2022, they announced an additional $400 million in funding to TEA to "assist school districts in replacing or upgrading doors, windows, fencing, communications, and other safety measures."
GEER ASSISTANCE TO PRIVATE SCHOOLS (GAPS) GRANT PROGRAM
The GAPS grant program is part of the GEER II Fund, authorized by the American Rescue Plan Act (ARP). It was authorized by the Office of the Governor (OOG) to provide funding to non-public schools to address COVID-19 related activities associated with safely reopening schools, promoting school safety, continuing instruction, addressing learning loss, and supporting educational technology.
This program allows for eligible private non-profit schools to request services to address needs identified and caused by the pandemic, including school safety related activities.
The Texas Education Agency will verify providers as well as control and administer the funds.
(GEER) Assistance to
Private Schools (GAPS)
Grant Program
Statewide Training Video
Great video that is the first step for taking a look what school safety grants are currently available for your private school.
Meet 911inform and Discover what this Public Safety Solution can do for your Organization.
Every second counts.
FEATURES & BENEFITS
See how it works from the Police Car!
EMERGENCY EVENT MANAGEMENT ON
CBS News' Meg Oliver visits a school in New Jersey that has deployed 911Inform, a security monitoring program designed to speed up response times.
"Every school should have this."
Nate Burleson, CBS Mornings
COMPLETE DETECTION SOLUTION
WEAPON & GUNSHOT DETECTION
FACIAL & LICENSE PLATE RECOGNITION
The RadarUSA platform integrates directly into existing security hardware and commercially available off-the-shelf cameras – including whatever you are using today!
RadarUSA strongly believes this will allow them to provide a comprehensive collaborative security solution at a fraction of the cost of other providers providing effective, low-cost security for schools, hospitals, municipal governments, gated communities, and homeowners associations.
RadarUSA’s collaborative security solution uses AI-monitored digital surveillance that connects police, private security and neighbors in case of any incident or private security breach. This enables a truly community-based networked approach to security.
Real time data informs the network & prevents crime.
The platform generates and analyzes data using facial and object recognition and can alert the police of all types of suspicious activity, from people and vehicles to potential weapons drawn with intent to harm.
Using machine learning, video footage can be analyzed to detect potential threats and instantaneously provide alerts to local security personnel to report and prevent crime.
AND A COMPLETE SOLUTION FOR PUBLIC SAFETY
Here's a checklist that may help you with the answer:
Kari’s Law Requirements
1. Does your current 911 infrastructure notify relevant parties that an emergency call has been made via an organization provided PBX phone?
2. Does your current 911notification provide the location of the device that dialed 911?
3. Does your current 911 infrastructure allow for 911 calls to be places without requiring them to dial 9 first then the number?
Ray Baum’s Act
1. When you dial 911 from your business phone, do you send the complete building address with the call through the 911 network?
2. When you dial 911 from your business phone, do you send additional information that allows the calling party to be located in a reasonable amount of time to the PSAP and on-site individuals?
3. Does your organization contain multiple buildings or buildings with multiple floors that are listed under one address?
If you answered “YES” to the questions regarding building with multiple floors:
3.1 Do you provide this additional location data (i.e. building, floor, zone) with 911 calls?
3.2 Can the level of location detail you provide allow you and/or first responders the ability to find the caller in a reasonable amount of time?
4. Do you have a way of updating associated device locations in the 911 records when the devices are moved?
5. Do you have a mechanism for knowing when devices move throughout the network so that the associated 911 records can be updated?
6. If you have employees working from home who are using a softphone on a laptop or a hardware IP or SIP phone, are you currently provisioning their location data to the 911 database?
7. If you have employees that travel frequently and using a softphone on a laptop or a hardware IP or SIP phone, are you currently provisioning their location data to the 911 database?
Governor Abbott signs Alyssa's Law
Gov. Abbott signed the school safety bill known as Alyssa's Law so now ALL schools in Texas will be required to have some type of classroom panic button installed by the school year 2025-2026.
Over 95% of Texas schools are already looking at what to do to comply with Alyssa's Law and there's more than $1 Billion has been set aside to PAY for it!
Brookside is your single point of contact for the latest in school safety products.
Alyssa's Law
The Stoneman Douglas High School in Parkland, Florida took the lives of 17 children and school staff members.
One of these victims, 14-year-old Alyssa Alhadeff (shown below), inspired a law, known as Alyssa’s Law that that was just passed into Texas Law (SB 838/HB 669) on May 5, 2023.
Alyssa’s Law is critical legislation that calls for the installation of silent panic alarms that are directly linked to law enforcement, so in case of any emergency they will get on the scene as quickly as possible, take down a threat and triage any victims.
Gov. Greg Abbott in Texas signed Alyssa's Law to address the issue of law enforcement response time when a life-threatening emergency occurs.
Alyssa’s Law mandates that all school districts and open-enrollment charter schools in Texas shall have silent panic alert technology installed in their classrooms by the 2025-2026 school year.
Emergency Response Applications Must Include:
1) Administrative Access to Critical Information
Silent Panic Alarm System
2) Real-Time Communication Between First Responders
3) 2-Way Communication with Users.
At the end of the day it's about saving lives and Alyssa's Law calls for the installation of warning lights and a panic alarm in schools to provide the fastest possible support during a code red.
In code red situations with an active shooter, every second counts.
Texas Passes Alyssa’s Law
Texas took a major step to secure our schools by passing Alyssa’s Law, critical legislation that will bring panic alarm technology into every school across the state. If you aren’t familiar with Alyssa’s Law, we can help.
What do I need to know about Alyssa’s Law?
Championed for years by Representative Shawn Thierry (D-Houston) and brought to the Senate by Brandon Creighton (R-Conroe), this bipartisan legislation aims to enhance school safety by requiring schools to install panic alarms that notify law enforcement during emergencies.
Alyssa’s Law was passed by both the Texas House and Senate, sending the bill to Governor Abbott’s desk.
When signed into law, Texas schools will have until the start of the 2025-2026 school year to install qualified panic alarm systems.
Is there funding available for Silent Panic Alarm Technology (SPAT)?
Yes. The School Safety Formula Grant, which is administered by the Texas Education Agency (TEA), can provide funding for school districts to purchase and install panic alarms, among other safety measures.
SMART BADGES WITH PANIC BUTTONS
Whether you work in a secure, secluded, or high-paced, crowded environment, it is critical to reach your staff, personnel, or students during an emergency.
The Alertus Smart Badge allows users to quickly, subtly, and remotely request help when and where they need it most. This discreet, wearable Bluetooth panic button solution enables organizations and K-12 schools to insert a standard ID card or access control card (2.5” x 3.85”) and instantly:
- Report an incident or launch an alert by pushing the concave, textured button on the back of the badge
- Provide room-level location accuracy
- Activate notifications through all integrated products by pressing the button multiple times
SMART BADGE FEATURES
Integration: Fully integrated with the Alertus suite of emergency mass notification products; can be configured to work with third-party systems or products
Simple to Use: Reporting an incident or launching an alert is as easy as pushing a textured button with a concave design to allow users to quickly find the button position without observing it and reducing the odds of mis-contact
Wearable: Lightweight with a slim profile. The badges can be fitted horizontally or vertically and attached to a keychain or lanyard alongside others
Facility-Wide Activation: Pressing the panic button multiple times activates notification alerts through all integrated products
Versatile: Use as a personal panic button to inform security and first responders of an incident or immediately launch a systemwide alert for a general emergency
Location Awareness: Bluetooth 5 compatibility offers room-level location accuracy to reduce response time; it doesn’t require WiFi or cell service
Waterproof: Waterproof capabilities enable badges to perform reliably in even the most challenging environment
SMART BADGES
While Kontakt.io’s cloud technology enables mobile apps that help people navigate indoor spaces, our mobile experience goes beyond wayfinding, bringing together insights from across our solutions.
Gain all critical data you need through our APIs—where you are, work you need to get done, the closest equipment, nearby colleagues, customers’ whereabouts, an available meeting room next to you - to name a few.
By contextualizing the data with the user location, we help create innovative enterprise experiences, making a difference for staff and customers.
We combine RTLS, IoT, and AI technologies within a unified platform to address your digital business challenges.
Easy to Buy. We simplify pricing with a single per-bed or per-room model that encompasses all the devices, apps, and services you will need to achieve desired outcomes.
Easy to Deploy. Using AI, cloud, and mobile technologies, our equipment autonomously communicates and validates itself without requiring human intervention, cutting deployment time from months to weeks and days.
Easy to Use. Breaking through static dashboards, our platform integrates ChatGPT to deliver answers in just seconds. Simple and human-centric in design, it’s laser focused on helping users solve their problems efficiently.
SMART BADGES ARE IDEAL FOR:
K-12 SCHOOLS
Rapid emergency response is critical for protecting school communities.
This one-touch badge allows personnel and staff to report threats like active shooters, intruder alerts, and disgruntled students from their classrooms or anywhere on school grounds.
STATE & LOCAL
Most government officials possess and wear identification lanyards to scan in and out of buildings and secure areas with little to no cell reception.
These Bluetooth badges can notify personnel of incidents through LED notifications and a buzzer mechanism.
HOSPITALS
Keep employees safe by discreetly informing them to notify security in an emergency.
Additionally, if patients are at risk of falling, these badges can be worn and utilized to inform nurses of needing help.
911Inform provides panic buttons on smartphone and tablets using an app.
911Inform is the only provider with their software embedded in the IOS of ALL smartphones sold in the U.S.
This feature allows direct notification to the local police on 911 calls placed from any cell phone on the property.
This feature satisfies the personal carry wireless activation device clause.
911Inform integrates with your existing premise or cloud-based phone solutions.
This allows each phone to have a designated panic button.
911Inform connects to physical panic buttons located on-site.
Traditionally panic buttons will trigger an alarm at a central station monitoring facility which then has to call the police, etc.
When the panic buttons are connected to 911Inform, the police are immediately notified of the 911 call in addition to connecting the 911 caller to the police.
New Jersey School District goes High Tech with
Step into the hallways of Union City, NJ schools, where the future of safety unfolds.
When an emergency strikes and 911 is dialed within a school, watch as 911inform springs into action in just over one second.
Imagine police officers instantly gaining access to the system on their patrol cars and school administrators having it at their fingertips on their cell phones.
With a simple click, they can remotely activate school cameras and secure all doors, providing real-time information to law enforcement and ensuring a swift response.
Visible weapons scanning technology adds another layer of protection, ensuring potential threats are detected and addressed promptly.
Join 911inform today, where safety is reimagined, lives are protected, and the future of school security is brighter than ever.
WEAPONS DETECTION
ZeroEyes connects to existing security cameras and monitors streaming video feeds looking for firearms.
The AI image classification system processes thousands of images per second and immediately notifies trained personnel in the ZeroEyes Operation Center if an image appears to contain a firearm.
ZeroEyes software analyzes over 36,000 images per second from security camera video feeds and alerts authorities within seconds if a firearm is detected.
DETECTION - ZeroEyes connects to existing security cameras and monitors streaming video feeds for firearms. The AI image classification system processes thousands of images per second and immediately notifies trained personnel in the ZeroEyes Operation Center if an image appears to contain a firearm.
VERIFICATION - All ZeroEyes firearm detections are reviewed immediately by a technician in the ZOC (ZeroEyes Operations Center). Technicians only review images in which suspected firearms are detected.
RESPONSE - Once a technician verifies a suspected firearm, ZeroEyes systems immediately (often within 3-5 seconds) notify facility administrators and law enforcement, who are told the number and location of suspected shooters.
GUNFIRE DETECTION
Shooter Detection Systems empowers communities, workplaces to deploy gunshot detection to increase safety. SDS was created to assist in reducing the growing threat from indoor shooting incidents.
Schools, malls, airports, government and private buildings have all experienced increased shooting incidents over the last few years. In many of these cases, the delay in the time it took to accurately report and locate the shooter has lead to unfortunate consequences.
The SDS Indoor Gunshot Detection System simultaneously detects gunfire and relays this information via a floor plan map, text and email with shot location. System/Sensor maintenance alerts can also be programmed to go to specific individuals via text and email.
Additional modules can be configured to automate security and notification systems such as building alarms, lights/strobes, video, access control, computer-aided police dispatch (CAD), etc.
Guardian sensors can be installed into existing building infrastructure through a flush wall/ceiling or surface mount for impenetrable structures.
Guardian’s core technology was developed in conjunction with the Defense Advanced Research Projects Agency (DARPA) and by a major defense contractor who has deployed over 10,000 military-grade gunshot detection systems to Iraq, Afghanistan and around the globe.
These systems have saved many American and NATO Soldier’s lives. This same capability is now available to the commercial market through SDS and the system configuration is fully scalable to the area of desired coverage.
TARGETED RESPONSE
Within one second of the sensor detecting a gunshot, the system alerts law enforcement and others (as determined by the client) of the gunshot.
For staff and employees, an alert can be sent to their mobile phone and/or their computer.
In both cases, the alert shows where and when the gunshot was detected.
For example: “Shot fired. First Floor Cafeteria. 12:36 PM.”
A digital version of the organization’s floor plan can immediately be called onto the screen of computers. These reports are customizable, allowing staff to show where the gunshot is in relation to the surrounding area.
The report can then be sent to law enforcement; this gives them the advantage of knowing the precise location of the attack.
K-12 Public Address Intercom
Bell/Clock/Emergency Notification Solution
Valcom school communication solutions provide high-quality audio, efficient daily communications, emergency notification, & manageability.
Connect your existing devices and infrastructure to provide a modern unified daily and emergency school intercom system.
DYNAMIC ENDPOINTS FOR PAGING, ALERTING, & SECURE DOOR ENTRY
Deploying IP Endpoints in Education
Learn how Algo IP Endpoint can be enhance a schools voice paging, alerting, an, emergency notification communication for teachers and students.
InformaCast On-Premises Mass Notification
What is InformaCast? A cloud-based mass notification system
that reaches people via on-premises and mobile devices.
Integrate with existing systems. Increase the speed, reach, and success rate of emergency alerts to Cisco phones, overhead speakers, strobes, panic buttons, and more.
Reach people on every channel. Broadcast live, ad hoc or prerecorded audio to IP phones, IP speakers, desktop computers, digital signage, and more so no one misses a message.
Utilize a single interface. Manage all devices and messages via a single interface and trigger messages from desk phones or web console.
Leverage Resiliency. Ensure critical messages reach the right people with the right information, no matter what happens with InformaCast Resiliency.
Easily Manage Bells and Announcements. Managing regularly scheduled messages, such as school bells or visiting hours, can be painful for school and hospital administrators. Many of these systems are difficult to use and are costly to maintain.
InformaCast Advanced makes creating and modifying schedules a breeze while reducing costs.
Bell scheduling is included in InformaCast Advanced with no extra fees.
Reach the right people with the right information. Not every situation will require alerting everyone within your organization. Some events may require reaching a specific group of people who can best respond to the situation.
InformaCast offers the ability to define groups and zones, so the right people get the right message at the right time.Notify select security, specific building on campus, or a particular wing or floor of a building to notify the people who need to know without disrupting others.
The sooner an alert goes out, the faster your people can get out of harm’s way.
Utilize every available channel. No matter where someone is within your building or campus, they should receive information that impacts their wellbeing.
InformaCast makes it easy to bring together disparate devices and systems to broadcast emergency messages.
Use text and audio delivered to IP phones, IP speakers, desktop computers, and digital signage to grab people’s attention, so they take steps to get out of harm’s way.
InformaCast Emergency Mass Notification Software Demo
WEBCHAT & SELF-SERVICE CHATBOTS 
If you don’t have Web Chat on your website today, you may be missing out on critical, time-sensitive questions and valuable engagement opportunities.
Web Chat allows your school to answer questions LIVE from the students.
Parents, and/or employees instantly and automatically on your website.
Web-based chatbots work around-the-clock, so you can reduce call and email volume, track important interactions, and support people —
whether your office is bustling or even closed for the day.
Major Universities using Nice CXOne for Self-Service & AI
Top 5 Use Cases for Universities & Virtual Assistants
As Gen Z enters higher education, support expectations are constantly rising. Today’s students have grown up accustomed to the speed and convenience that technology brings, and they now expect their schools to provide this too.
To meet these lofty expectations, many schools are introducing university chatbots.
With cost-effective automation from chatbots, schools are improving access to services and providing students with faster and more satisfactory support.
1. Automate Student Self-Serve
For schools supporting Gen Z students, self-serve support should be at the forefront of their strategy. A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support.
Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.
A university chatbot can be integrated with existing resources to guide students towards the information they need.
This information can be provided to students as text, images, video, or links within the chat window. With students helping themselves, your agents will also be more available to tackle complex issues and provide the personalized support that today’s students expect.
2. Route students to the best agent for the job
Students hate being transferred between agents when they seek support. For universities using chatbots, this problem can thankfully be eliminated when a bot is used to ask students a few questions at the beginning of a chat.
By collecting some information upfront, students can be routed to the best agent for the job, ensuring a streamlined resolution to the query.
With 75% of Gen Z expecting to solve complex problems by speaking to one person, university chatbots can significantly improve the student experience.
Routing rules can be used to direct student chats based on factors such as agent skill level, geographic region, or chat topic.
In practice, this might include directing stressed students to their assigned counselor or routing potential students with questions about scholarships to the Financial Aid department.
Research shows that schools must work hard to earn the trust of Gen Z students, as only about 41% say they trust colleges and universities. Getting students to the resources that they need can be an important step in developing a trusting relationship between school and student.
3. Provide 24/7 support availability
Today’s students have a range of high support expectations, from how they receive help to when. 72% of Gen Z say that they expect to interact with someone immediately when they contact a company.
A well-trained university chatbot using the latest conversational AI can respond to most incoming chats without agent intervention, and this creates an opportunity for schools to offer cost-effective 24/7 support.
Chatbot to provide support outside of their regular business hours and with a chatbot in place, it was able to automate 83% of all incoming chats to their Future Student department.
Thankfully for universities using chatbots, building and programming a chatbot is made easy with the right tools and doesn’t require a technical background.
4. Spend more time on complex and sensitive queries
Experts have noted that Gen Z highly values personalization. In the classroom, this extends to student engagement that can help to boost enrollment and curb dropout. Although it may seem counterintuitive, universities using chatbots are an effective tool at providing the most personalized support available.
This is because, with a bot handling the most straightforward requests, agents can spend more time on complex and sensitive issues that require more attention.
As schools focus more on the mental well-being of students in higher education, a university chatbot can make agents and student counselors more available.
With around-the-clock resources available via chatbot and improved access to services during standard hours, chatbots help schools show students that they’re well supported in all aspects of their education.
5. Handle appointments and bookings
One of the top use cases for universities using chatbots is in automating the booking of appointments and resources. 60% of Gen Z say that they find chatting with customer service stressful. With this tendency toward introversion, where it’s possible to do so, schools should look for ways that students can get access to tools and services without going through an agent.
Task bots can easily be integrated with existing scheduling tools to handle bookings and appointments in higher education. Examples of where a university chatbot can be used to automate manual processes include:
Booking study rooms in a library.
Setting confidential appointments with a student counselor.
Scheduling admissions appointments outside of standard hours.
With a chatbot handling these tasks inside a standard chat window, the process is easier and more natural for students than completing forms. As with other chatbot capabilities, a task bot can handle bookings and appointments 24/7, helping to decrease anxiety and letting students make plans on their own time.
Wrap Up
These 5 university chatbot examples are just the beginning of what a chatbot can do for higher education.
8x8 & Local Government
Local Texas government is putting in place capabilities and processes that support new workflows, new
ways of working, new ways of engaging with constituents and new ways of delivering services.
8x8 offers an easy way around the normal Request for Proposal, or "RFP" process by working with one of the many approved purchasing co-ops.
8x8's X Series licenses brings voice, video, chat, contact center, APIs, integration to Microsoft Teams, and more along with advanced analytics that track call activity to provide feedback on how they are doing.